At MallCraft, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Our Return and Refund policy is designed to make the process as straightforward as possible for you.

Return Eligibility

To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. Certain types of items, such as personalized or custom-made products, may not be eligible for return. If you are unsure whether your item qualifies, please reach out to us for clarification.

How to Initiate a Return

To initiate a return, please send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with your return. Please note that returns must be requested within 30 days of receiving your order.

Return Shipping Costs

Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This ensures that you can track your return and protects you in case the item is lost in transit.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card company.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This process allows you to choose exactly what you want without any delays.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue, which may include a full refund or replacement of the item. Please provide photos of the damage to expedite the process.

Contact Us

If you have any questions or concerns regarding our Return and Refund policy, please do not hesitate to reach out. Our customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24-48 hours. Thank you for choosing MallCraft for your outdoor and travel needs!